At PlayTonie, we're committed to your delight and satisfaction with our Tonies collections. If you find yourself needing to make a return, we've got a harmonious return policy in place. Here's how it works:
Eligibility for Returns:
We gladly accept returns under the following conditions:
The return request is
initiated within 30 days of receiving your order.
The Tonies collection is in its original, unopened
condition, with all original packaging and tags intact.
How to Initiate a Return:
To initiate a return, follow these simple steps:
Contact our dedicated customer
support team at [email protected] to request a Return Authorization (RA) number.
Provide your order
number, the Tonies collection details, and a brief description of the reason for the return.
Once you
receive your RA number, securely package the Tonies collection with all components and original packaging.
Return Shipping:
Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part. We recommend using a trackable and insured shipping method for your peace of mind.
Data Security:
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Inspection and Processing:
Upon receiving your return, our team will inspect the Tonies collection to ensure it meets our return eligibility criteria. Once approved, we will process your return, and you will receive a refund using the same payment method used for the original purchase.
Refunds and Processing Time:
Please allow 3-5 business days for the refund to be processed after we receive your returned Tonies collection. Refunds will be issued using the same payment method used for the original purchase.
Damaged or Defective Tonies:
If you receive a damaged or defective Tonies collection, please contact us at [email protected] within 14 days of receiving your order. We will work with you to resolve the issue promptly.
Contact Us:
If you have any questions or concerns regarding our return policy or need assistance with a return, please contact our dedicated customer support team at [email protected]. We're here to ensure your shopping experience remains in perfect harmony.
Our Commitment:
At PlayTonie, our commitment is to deliver joy through our Tonies collections. Our return policy reflects our dedication to your satisfaction and confidence in our products.
Thank you for choosing PlayTonie as your destination for storytelling and music adventures. Let's continue creating harmonious moments together.