At PlayTonie, we take pride in offering high-quality Tonies collections designed to bring joy to children's lives. We stand behind the excellence of our products. Here's what you need to know about our warranty policy:
Quality Assurance:
PlayTonie is committed to providing you with Tonies collections that meet the highest standards of quality, durability, and safety. Our products are carefully curated from trusted sources and partners.
Warranty Coverage:
PlayTonie offers a 2-year limited warranty on all Tonies collections. This warranty covers manufacturing defects and issues related to the quality and workmanship of our products.
Warranty Duration:
The specific duration of the warranty may vary depending on the product. Please refer to the product description for detailed warranty information.
Making a Warranty Claim:
If you encounter any issues with your Tonies collection covered by our warranty,
please follow these steps:
Contact our dedicated customer support team at [email protected] to
initiate the warranty process.
Provide your order number, the Tonie collection details, and a clear
description of the issue you're experiencing.
If necessary, include photographs to assist in our
assessment.
Resolution:
Upon receiving your warranty claim, our team will review the information provided and determine if the claim is valid. If approved, we will work with you to provide a suitable resolution, which may include replacement or a refund.
Contact Us:
If you have any questions or concerns regarding our warranty policy or need assistance with a warranty claim, please contact our dedicated customer support team at [email protected]. We're here to ensure your Tonies collections meet your expectations.
Our Commitment:
The Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
At PlayTonie, our commitment is to spark imagination and create memorable moments through the magic of Tonies. Our warranty policy reflects our dedication to your satisfaction and confidence in our products.
Thank you for choosing PlayTonie as your source for Tonies collections. Let's fill children's lives with music, stories, and endless adventures.